PLDT Home’s “Always On” Hybrid Modem: A Game-Changer for Reliable Internet at Home

Imagine never worrying about losing your internet connection—even during unexpected downtime. Sounds like a dream, right? PLDT Home has made it a reality with its newly launched Always On hybrid modem. One of the first of its kind globally, this modem is designed to automatically switch between PLDT’s reliable fiber connection and unlimited LTE backup, ensuring customers stay connected no matter what.

What Makes the Always On Modem Special?

The standout feature of this new hybrid modem is its ability to seamlessly switch to LTE whenever fiber service encounters an issue. It’s a backup plan built right into the modem, delivering speeds of up to 1 Gbps.

“We call this ‘Always On.’ In the event of a service interruption, you don’t need to worry about losing access to the internet. Even with a severed cable, you will stay connected and pursue your online activities with minimal interruption,” said Jeremiah de la Cruz, Senior Vice President and Head of Home Business Group at PLDT.

To make things even easier for customers, the modem does more than just keep you connected. If it detects a service disruption, it automatically files a repair ticket with PLDT’s technical team. So, no need to pick up the phone or submit a report—your modem has got your back!

A Small Price for Big Peace of Mind

For an introductory price of just ₱299 per month on top of your existing plan, customers can enjoy the peace of mind that comes with uninterrupted internet access. And while this service is currently offered as an add-on, there are plans to integrate the hybrid modem into PLDT’s future subscription plans.

“We wanted to create a product that was responsive to the needs of our customers. We believe this will help elevate the internet standard in the country,” de la Cruz added.

What’s Next for PLDT Home?

This innovation comes on the heels of PLDT Home’s launch of Gigabit Fiber plans that offer up to 10 Gbps speeds—proof of the company’s commitment to delivering fast and reliable internet. Beyond technology, PLDT is also making strides in customer service and network reliability, leading to better customer retention rates that already surpass the industry average.

With capital expenditures between ₱75 billion and ₱78 billion this year, PLDT is further expanding its fiber infrastructure, mobile networks, data centers, and submarine cables. The company’s fiber network, which spans over 1.1 million kilometers, is the most extensive in the Philippines, supporting a reliable internet experience for both fixed and mobile users.

Say Goodbye to Connectivity Worries

The Always On modem marks a significant step in the evolution of internet connectivity in the Philippines. Whether you’re streaming your favorite shows, attending virtual meetings, or gaming with friends, you can rest easy knowing your internet is designed to keep up with you—even during downtimes.

So, if you’re looking for an internet experience that’s not just fast but also dependable, the Always On modem might just be the upgrade you’ve been waiting for.

For more details about this hybrid modem, visit PLDT Home’s official website. Stay connected, stay Always On!